Delivery Options & Rates

Processing Time

Orders are processed within 1–2 business days. During peak seasons (Black Friday, holidays) processing may take 3–4 business days. You will receive a confirmation email with tracking information once your order ships.

Shipping Destinations

We ship to all 50 US states, APO/FPO addresses, and over 40 countries worldwide. International orders may be subject to customs duties and taxes, which are calculated at checkout and are the customer's responsibility.

Return Window

We accept returns within 30 days of delivery. Items must be unused, unopened, and in their original packaging. Some restrictions apply to final sale, clearance, and personal care items (e.g., mascara, lip products).

How to Initiate a Return

Log into your account or contact our support team at returns@ivoriabeauty.com with your order number. We will provide a prepaid return shipping label. The cost of return shipping ($5.99) will be deducted from your refund unless the item arrived damaged or defective.

Refund Timeline

Refunds are processed within 5–7 business days after we receive and inspect your return. The refund will be issued to your original payment method. It may take an additional 3–5 business days to appear on your statement.

Exchanges

We offer size and shade exchanges for unopened products. Contact our support team to initiate an exchange. If the replacement item costs more, we will charge the difference; if less, we will refund the difference.

100% Satisfaction Guarantee

If you are not completely satisfied with your purchase, we will make it right. Ivoria Beauty stands behind the quality of every product we sell. For issues beyond the 30-day return window, please contact us and we will work with you to find a fair resolution.

Damaged or Defective Items

If your item arrives damaged or defective, email us at returns@ivoriabeauty.com with your order number and photos of the damage within 48 hours of delivery. We will send a replacement or issue a full refund including all shipping costs.

Order Tracking

Once your order ships, you will receive an email with a tracking number. You can also view your order status by logging into your account and visiting the Orders page.

Missing Packages

If your tracking shows delivered but you haven't received your package, please check with neighbors and your local post office. If it remains missing after 48 hours, contact our support team and we will investigate with the carrier.

Incorrect Items

If you receive an incorrect item, notify us within 48 hours of delivery. We will arrange for the correct item to be shipped and provide a prepaid return label for the incorrect item at no cost to you.